smartraveller.gov.au - Department of Foreign Affairs and Trade
It's a must see destination.
It's a must see destination.
7. Check with health professionals for information on recommended vaccinations or other precautions and find out about overseas laws on travelling with medicines.
Q - How do I register a group of people travelling together?
A - A group is defined as more than three unrelated persons travelling on an identical itinerary. Family ‘groups’ should register using the on-line registration page.
If you wish to register a group of unrelated travellers on a common itinerary, email the department on RegistrationHelp@dfat.gov.au providing your email address. We will send out a spreadsheet to be completed with all group members' details. This must then be emailed back to RegistrationHelp@dfat.gov.au so we can register the group.
Any travel outside the group itinerary or travellers on a slightly varied itinerary should be individually registered online or forwarded as a separate group.
Q - After clicking Submit Registration I receive an error stating that the date format is wrong. I've checked it but I still get the error.
A - Check that each date meets the required format of dd/mm/yyyy (no spaces). Remember to check all dates including birth, passport issue, passport expiry, arrival and departure dates. For instance, if you wished to enter 7th of April 2007, you would enter 07/04/2007 with no spaces. Ensure that no other characters are used. Do NOT use full-stops (.) or letters (e.g. "AUG").
Travelling to more than five destinations (whether different cities or different countries)
Q - I am travelling to more than five destinations but there is only space for five. How do I record the extra destinations?
A - Each registration may record up to five destinations. To register more than five destinations you must complete another registration.
Q - I am travelling on a cruise ship stopping in many different countries. How do I record this?
A - Complete the registration providing as much information about the cruise as possible - including at least ship, company, departure port and arrival port. The ship name can be placed in the street address field. Treat each country being visited as a separate destination and include the dates you arrive and depart that country.
Q - I am travelling with a tour group. Do I still need to register?
A - As the process of registering your travel with the Department of Foreign Affairs is entirely voluntary, you do not have to register, but we still encouraged it as we can then contact you in cases where the tour group may not know of events.
Q - I am travelling on a tour stopping in many different countries. How do I record this?
A - Complete the registration providing as much information about the destinations as possible. Enter as much information as possible about countries and cities being visited. If no other information is available, the tour company and contact details can be placed in the street address and other destination contact fields. Treat each country and/or city being visited as a separate destination and include the dates you arrive and depart that country.
Q - I want to register my return to Australia. Why can't I find Australia on the Destinations drop-down list?
A - The Department of Foreign Affairs and Trade does not register domestic travel. For the purposes of Online Registration of Australians Overseas it is assumed that anyone not travelling overseas has returned to Australia.
Q - I want to register my travel to Antarctica. Why can't I find Antarctica on the Destinations drop-down list?
A - Antarctica is not a separate country and Australia has no consular presence there. Select the most relevant country from the drop-down list.
Q - I want to register my travel to Norfolk Island. Why can't I find Norfolk Island on the Destinations drop-down list?
A - Norfolk Island is considered domestic travel. The Department of Foreign Affairs and Trade does not track domestic travel.
Q - I forgot to include my second destination. How do I update my registration?
A - If you are travelling to another destination you must complete a new registration. The new registration should include all personal and emergency contact information but need only include the new destination.
Q - My details have changed. How do I update my registration?
A - If you only need to update minor details, such as passport or contact number, arrival or departure dates, contact an officer of the Department of Foreign Affairs and Trade who will be able to make those changes for you. Phone 1300 555 135 or send an email to RegistrationHelp@dfat.gov.au with your passport number, date of birth and the details that need to be changed or added.
Q - My travel has been cancelled. How do I remove the registration?
A - If you are no longer undergoing registered travel, phone 1300 555 135 or send an email to RegistrationHelp@dfat.gov.au with your passport number, date of birth and the details of the destination/s that should be removed from the database.
Q - I am an Australian citizen travelling on a non-Australian passport. When I try to submit the form with my passport number, it displays an error message. How do I submit my registration?
A - Passport number is a non-mandatory field. A registration can be submitted without that field.
Q - I just tried to print my registration and only one destination appeared. Have the others been registered?
A - When printing your registration on line, only the active or viewable destination will print with your personal details. The destinations previously entered will be saved with the displayed destination.
Q - I just tried to print my registration and only one accompany family member appeared. Have the others been registered?
A - When printing your registration on line, only the active or viewable family member will print with your personal details. All family members entered will be saved with the displayed family member.
Confirming details
Q - Can I confirm my details have been recorded?
A - A confirmation page will be displayed several seconds after you press 'Submit Form'. There is no other automatic confirmation.
Q - I am getting a message that pop-up windows are being blocked
A - As the registration process uses pop-up window,s you will need to allow pop up windows while registering or disable the pop-up window blocker while registering.
Q - I press "Continue Registration" and nothing happens.
A - As the registration process uses pop-up windows you will need to allow pop up windows while registering or disable the pop-up window blocker while registering
Q. - I press "Register with Us" on the Smartraveller page but nothing happens.
A - This problem is being investigated. It is believed that in some recent versions of Microsoft Internet Explorer some previously available options have been disabled. There may however be a number of other reasons why this appears.
If you experience this difficulty, we ask that you check some specific Internet Explorer configuration options and report the following to RegistrationHelp@dfat.gov.au:
1) What version of web browser are you using?
2) Does the browser have "Enable for Active Scripting" switched on?
(If using Internet Explorer, Active Scripting needs to be enabled. To do this, select Tools-Internet Options-Security. Make sure that Internet zone is selected and click the Custom Level button. Scroll down to Scripting and select Enable for Active Scripting)
3) Are you connecting through a firewall?